What To Do If You’ve Lost Your Ontario Health Card (OHIP)
Losing your Ontario health card can be a stressful experience, especially when you need healthcare services urgently. This comprehensive guide will walk you through exactly what to do if you’ve lost your OHIP card, how to replace it, what documents you’ll need, and how to avoid common mistakes – all tailored for residents of Ontario, Canada.
Step 1: Don’t Panic – You’re Still Covered!
The good news: your healthcare coverage does not end if your card is lost. Even without your physical card, as long as you’re eligible and your OHIP is valid, you’re still covered.
If you need immediate medical care and haven’t yet replaced your card, provide any valid identification and explain the situation. Hospitals and clinics can still look you up in the system.
Step 2: Determine Which Type of Card You Lost
Ontario currently issues two types of health cards:
1. Photo Health Card (Green with Photo)
- Most Ontarians use this modern card.
- Replacements can be done online or in person.
2. Red and White Health Card (No Photo)
- These are being phased out.
- If you lose one, you must switch to a photo card.
- Replacements cannot be done online — you’ll need to visit a ServiceOntario centre.
Step 3: Prepare the Required Documents
For a Photo Health Card Replacement, you’ll need:
- 1 piece of original ID that proves your identity and Ontario residency
Examples:
- Ontario Driver’s Licence
- Ontario Photo Card
- Utility bill + Passport combo
👉 Use this official list to check document acceptability
Step 4: Replace Your Lost Health Card
Option A: Replace It Online (Only for Photo Health Cards)
You can replace a lost, stolen, or damaged green photo OHIP card online if:
- Your address is up to date
- Your card is not expired
- You still have a valid Ontario photo card (like a driver’s licence)
🔗 Online replacement portal:
ServiceOntario: Replace a lost, stolen or damaged health card
Processing Time:
- Typically 4–6 weeks by mail
💡 Pro Tip: If you need a health card urgently, book an in-person appointment instead.
Option B: Replace It at a ServiceOntario Centre
This is the best choice if:
- You lost a red and white card
- You’re switching from a red and white to a photo card
- Your photo card is expired
- You don’t have a driver’s licence or can’t use the online tool
📍 Find a location:
ServiceOntario Centre Finder
🕒 Many centres now require appointments – use the online booking system to avoid long waits.
Is There a Fee?
No. Replacing your Ontario health card is free – whether it’s lost, stolen, or damaged. However, if you request expedited shipping or upgraded ID services, fees may apply.
What Happens After You Apply?
Important Warnings
- Don’t share your health card number with anyone except health providers — it’s a personal ID number.
- Report theft if you suspect someone is using your card fraudulently.
- Keep your card in a safe but accessible place. Avoid storing it loosely in a wallet or phone case.
Frequently Asked Questions (FAQs)
❓Can I still go to the doctor without my health card?
Yes, but bring other ID. The healthcare provider may charge you upfront and refund later once OHIP confirms coverage.
❓What if I’m out of province or country when I lose it?
You can start the replacement online or wait until you’re back in Ontario. If you need care while away, you might have to pay and apply for reimbursement later.
❓Can someone else pick up my replacement card?
No. Due to privacy and identity laws, only you can apply and receive your replacement card.
Final Thoughts
Losing your Ontario health card might feel like a hassle, but the process to replace it is relatively straightforward – and you won’t lose coverage in the meantime. Whether you apply online or visit a ServiceOntario centre, being prepared with the right documents will make your experience smoother.
Bookmark this guide or share it with friends and family – because let’s face it, we all misplace things sometimes!
Quick Reference: What To Do If You Lost Your OHIP Card
| Task | Action |
|---|---|
| Lost green photo card | Replace online or in person |
| Lost red & white card | Must replace in person |
| Documents needed | 1 ID proving name + address |
| Fee | Free |
| Processing time | 4-6 weeks |
| Still covered? | Yes |
